Frequently Asked Questions
How can I contact Celviano?
You can contact us by email at david@celviano.shop. Please include your order number for faster assistance.
Do you offer free shipping?
Yes. We offer free shipping on orders over $59. Orders under $59 will be charged a standard shipping fee of $6.99.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
How do I track my order?
Once your order has shipped, tracking information will be sent to you when available. Tracking updates may take some time to appear after shipment.
What should I do if I received a wrong or damaged item?
Please contact us immediately with your order number and clear photos of the item. We will review the issue and provide a suitable solution.
How do I choose the right size?
Please refer to the size guide and product measurements on each product page before placing your order. If you are between sizes, we recommend checking the measurements carefully.
Will I need to pay customs or taxes?
International orders may be subject to customs duties, import taxes, VAT, or other charges depending on your country. These charges are the responsibility of the customer.