Return Policy

Return Policy

We want you to feel confident shopping with Celviano. If you are not completely satisfied with your purchase, you may contact us to request a return.

Return Eligibility

To be eligible for a return, items must be unused, unworn, unwashed, undamaged, and returned in their original condition with all tags and packaging included.

How to Request a Return

Please contact us before sending any return. Items returned without prior approval may not be accepted.

To request a return, please email us at david@celviano.shop with your order number, the item you wish to return, and the reason for return.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and provide a suitable solution.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.